These General Conditions of Sale relate to the purchase of ozer0 products associated remotely via the telematic network on the website www.o-0.it, belonging to Red Control srl. Each purchase transaction will be governed by the provisions of Legislative Decree 185/99, Legislative Decree 206/05 the information directed to the conclusion of the contract will be submitted to Art. 12 of Legislative Decree 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree 196/03.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL SALES CONDITIONS
The contracts for the sale of products on the website www.o-0.it are considered concluded when the purchase order offered by the customer to Red Control srl arrives and searches for the last commitment. Red Control srl will promptly send the customer the receipt of the purchase order received.
Il cliente, con l’invio telematico del proprio ordine d’acquisto, dichiara di aver preso visione e di aver accettato le presenti condizioni generali di contratto e si obbliga ad osservarle e rispettarle nei suoi rapporti con Red Control srl.
The Client, with the transmission of the Order Confirmation, unconditionally accepts and agrees to observe in its relations with Red control srl the provisions contained in these General Sales Conditions.
PERSONAL DATA PROCESSING
Red Control srl pursuant to Art. 13 of Legislative Decree 196/2003 informs that personal and fiscal personal data, also verbally acquired in reference to the commercial relationships established, provided directly by the interested parties, or rather otherwise acquired as part of the company’s activities, will be processed in compliance with the aforementioned legislation , including the confidentiality obligations they set forth in relation to the aforementioned, the rights referred to in Article 7 of Legislative Decree 196/2003.
DEFINITION OF THE ORDER
By sending the order online, the Customer sends Red Control srl a proposal to purchase the product and / or products included in the cart. When the Customer places an online order for the products he has placed in the cart, he agrees to purchase them at the price and terms indicated in these General Conditions of Sale.
In particular, Red Control srl will not accept orders:
if the material was not available in the warehouse at the time of the order and / or
if the Customer cannot or does not want to pay using credit cards or Paypal
The customer can make the payment due by bank transfer or can use the payment procedure with PayPal, suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer the Customer to consult the website www.paypal.com.Once the purchase order has been sent, the customer will receive an e-mail from Red Control srl confirming that the purchase order has been received and containing the information relating to the main characteristics of the goods purchased, a detailed indication of the price, of delivery costs, applicable taxes and means of payment and containing a reference to the general conditions of contract and information about the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. Following the approval of Law Decree 4 July 2006 no. 223 “maneuver bis” Art. 37 paragraphs 8 and 9, converted with Law 248 of August 4, 2006, which came into force on August 12, 2006, which restores the obligation to communicate the list of customers and suppliers in the event of issue invoice, and of Law Decree 78 of May 31, 2010 converted into Law 122 of July 30, 2010, imposes the need to request customers to communicate VAT number or Tax Code in the appropriate fields on the site.
The customer can make the payment due by bank transfer or can use the payment procedure with PayPal, suitable to ensure the confidentiality of the data provided by customers. For any information and further Legal Agreements, please refer the Customer to consult the website www.paypal.com.
DELIVERY OF PRODUCTS
The purchased good, together with the relative invoice, is delivered by courier to the address specified by the customer when ordering online. Any specific needs must be proposed by the customer to Red Control srl.
Red Control srl guarantees the delivery of the goods within 15 (fifteen) working days from the date of receipt of the confirmation of the transaction.
In the case of non-delivery due to the absence of the recipient, at the address indicated by him in the order, the courier will leave a notice and try again a second time; if the recipient is still absent, the goods will be returned to the sender (Red Control srl).
GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS
The products purchased on the website www.o-0.it are subject to the discipline of the sale of consumer goods. The delivered products comply with the characteristics illustrated online in the relative descriptive and technical data sheets. Red Control srl is liable to the customer for defects of conformity relating to the time of delivery of the goods. For warranty terms, reference is made to the Warranty, which can be downloaded and downloaded in electronic format on the website www.o-0.it.
RIGHT OF WITHDRAWAL
The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with Red Control srl without any penalty and without specifying the reason, within the term of 14 working days from the receipt of the goods. The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the site www.o-0.it.
METHODS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
Pursuant to Directive 2011/83 / EU and Part III, Title III, of Legislative Decree 06/09/2005 n. 206 (hereinafter the “Consumer Code”) the Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days from the day on which the Customer received the Products. The term starts from when the Product (s) was delivered.
To exercise the right of withdrawal, the Customer is required to inform Red Control srl through an explicit declaration by letter sent by registered mail or e-mail to be addressed as follows: via Gabriele Jannelli, 450 80131 Naples – email@example.com. The Customer can send any explicit declaration containing the decision to withdraw from the contract.
Red Control srl will immediately send the Customer a confirmation of receipt of the withdrawal by e-mail to the e-mail address communicated by the Customer during the user registration phase. To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
If the Customer receives from this contract, he will return the Products shipped and all the payments he has offered to Red Control srl will be refunded, including the delivery costs (except for the additional costs deriving from the choice of a type of delivery. Red Control srl The refund will be made without undue delay and in any case no later than 14 days from the day on which Red Control srl receives the customer’s notice of withdrawal, without prejudice to the fact that it sends the communication relating to the exercise of the withdrawal received after the customer has received the products or after the products have been shipped, the refund will be suspended until Red Control srl receives the returned products or until the customer has demonstrated that he has sent the Products back, if previous.
Refunds will be used using the same means of payment used by the customer for the initial transaction and therefore by crediting the paypal account or by bank transfer to the current account in the name of the customer who reported during registration, unless the customer requests a refund with different means of payment (without prejudice that in this case the additional costs will be charged to the customer).
In any case, the Customer will not have to bear any costs as a consequence of the withdrawal except for the direct costs of the return which remain entirely at his expense.
The Customer must return the Products to Red Control srl at the registered office or at any other address that may be communicated in the e-mail a confirmation of receipt of the withdrawal, without undue delay and in any case within 14 days from the day on which it communicated the withdrawal . The deadline is respected if the Customer returns the Products before the expiry of the 14-day period, even where the returned Products are delivered to Red Control srl subsequently. To return the Products, the Customer must agree in advance with Red Control srl via e-mail to the address: firstname.lastname@example.org. The return procedure ends with the receipt by Red Control srl of the Products.
The cost and risk of returning the Products will be borne by the Customer. The cost depends on the method, the shipper and the rates by force of the shipper at the time of delivery; it is estimated will not be less than the shipping cost paid by the customer and, indicatively, not more than € 80.00 for the return of a product.
The Products must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment, such as, for example: manuals, cables, etc.) and complete with the attached tax documentation. The Customer is only responsible for the decrease in the value of the Products resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the Products. Without prejudice to the right to verify compliance with the above, Red Control srl will give rise to a refund in the terms and in the amount indicated above.
EXPRESS TERMINATION CLAUSE
APPLICABLE LAW AND COMPETENT COURT
This contract is regulated by the Italian law. The jurisdiction and the exclusive place of jurisdiction for any legal action brought by the Buyer pursuant to this guarantee or any further legal guarantees will be the Court of Naples. In case of victory of Red Control srl and in a possible legal action, the plaintiff will have to reimburse Red Control srl for the expenses, including lawyers’ fees and court costs, incurred for his defense.